We want you to be confident in your subscription to Test Solution. This Refund Policy explains when you are eligible for a refund and how to request one. It applies to paid plans where payment is made directly to us by bank transfer.
1. Free Trial
Where a free trial is offered, you can explore the Service before paying. You do not need to pay anything during the trial, so there is nothing to refund for the trial period itself.
2. Monthly Subscriptions
Monthly plans cover one month from the date we activate your subscription. Because payments are made manually, your plan does not renew automatically — it simply ends unless you make another payment for the next month. Fees already paid for the current month are generally non-refundable, except as described in the “Eligibility” section below.
3. Annual Subscriptions
For annual plans, you may request a full refund within 7 days of the date we activate your subscription, provided the Service has not been substantially used (for example, no significant number of papers generated). After 7 days, annual plans are non-refundable but remain active until the end of the paid term.
4. When You May Be Eligible for a Refund
- You paid in error or sent a duplicate payment for the same period;
- A technical fault on our side prevented you from using the Service and we could not resolve it;
- We were unable to activate your subscription after you paid;
- You requested a refund for an annual plan within the 7-day window described above.
5. Non-Refundable Situations
- Change of mind after substantial use of the Service;
- Unused time remaining on a monthly plan once the month has been activated;
- Promotional or discounted payments marked as final sale.
6. How to Request a Refund
To request a refund, email billing@uniquepreparations.com from the address associated with your account, including your account email and the reason for the request. We aim to review all requests within 5 business days.
7. Refund Processing
Approved refunds are paid by bank transfer to an account you nominate, so please include your bank account details when you request a refund. Processing time depends on the banks involved, but typically takes 7–14 business days.
8. Contact Us
If you have questions about this Refund Policy, contact us at billing@uniquepreparations.com or through our contact page.